Returns: Refund/Replacement Policy
Returns: Refund/Replacement Policy
Validity: 10 days from delivery
Covered Reasons: All Return Reasons
Types Accepted: Refund or Replacement
If there are any issues with our product, you can initiate a refund or replacement request within 10 days of receiving the product.
Conditions for Successful Pick-Up:
- Correct and complete the product (with the original brand, article number, undetected MRP tag, and barcode).
- Product's original packaging, freebies, and accessories.
- The product should be in unused, undamaged, and original condition without any stains, scratches, tears, or holes.
Products Ineligible for Return or Replacement:
We cannot offer returns or replacements on the following selected products:
- Shirtings
- Inner Wears
To complete your return, we require proof of purchase, such as an order form or invoice. Please do not send your items back to the manufacturer.
Partial Refunds:
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing accessories for reasons beyond our control.
Refunds (if applicable):
Refunds and replacements will be processed only after the returned item is received in its original condition. Once your returned items are received and inspected, we will notify you of the approval or rejection of your refund via phone or email.
If approved, the refund amount will be automatically processed to your account through the payment gateway originally initiated within 3-5 working days. Please note that only the product value is refundable; delivery charges are not refundable under any circumstances.
In case of any issues or delay in receiving your refund or replacement, please feel free to contact us at Mobile 79946 29873 or email us at nextrendonline1@gmail.com
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nextrendonline1@gmail.com and send your item to:
NexTrendOnline
Theertham Building #01
Thazhe Chovva, Kannur, Kerala, 670018
Shipping:
In the case of returning items, please send them within 4-5 days to the following address:
NexTrendOnline
Theertham Building #01
Thazhe Chovva, Kannur, Kerala, 670018
Shipping charges for returning your item should be borne by you. The time it takes to reach the replacement product may vary depending on your location.